13 Commercial Drive, Thomastown VIC 3074 Need help with an order? Phone: (03) 9464 4975
Frequently Asked Questions
If you cannot find the answer to your question here, please call (03) 9464 4975 and our friendly and helpful staff will be more than happy to answer your concerns.
At Camprint Screenprinting and Embroidery we can print any order quantity required by our customers, however prices may be dearer on low order numbers due to cost of manufacture.
We suggest a minimum order quantity of 15 garments to ensure the best pricing for you and your organisation.
We prefer artwork to be delivered in a vector art file, preferrably Adobe Illustrator, with the file saved as a Hi-res PDF document, with all text outlined and in CMYK format.
If in RGB format, your colours may not come out correctly, and artwork submitted incorrectly will be the sole responsibility of the customeer.
We can however check your atwork for you, but this may cost extra.
In short, yes we do. We at Camprint Screenprinting and Embroidery are fully aware sometimes it is not possible to find your original art documents, or the original artist is long gone. Fees for artwork document recreation and artwork design are on a per project basis and will be quoted as part of your order to minimise any stress you may have about recovering artwork.
Subject to suppliers' stock fulfillment, our usual turnaround time is 8-10 business days, assuming all artwork is submitted in the correct format.
Yes this is possible, however we do need to apply a rush fee as you would be jumping our queue of work to be accommodated. This fee is discussed on a per job basis. Please call us to find out more.
Yes, we can accommodate samples for our clients, however the setup cost plus a per sample cost of $40(+GST) will be applied to a sample order.
Absolutely, although based in Melbourne Camprint supplies the national marketplace with high end product. Send through your address and we can get back to you with shipping costs.
Yes, of course. We actually recommend you to do so. You will get a better understanding of who we are and how we do what we do. You will also be able to handle and try on some sample products available in the shop, so we could tailor your product. We welcome anyone that wants to visit our showroom to make an appointment or come down anytime during business hours.
Our payment terms are simple: For all orders, a 50% deposit will be requireed, prior to any ordering of stock and any production moves forward, and the remaining balance upon completion of your order.
Payment methods of Credit Card, Direct Deposit and Cash are all appreciated.